Refund & Cancellation Policy
Last Updated: September 12, 2026 • 100% Trader Satisfaction Guarantee
We want you to trade with total confidence. GhostEdgeX offers straightforward, self-service cancellation and a hassle-free 14-day money-back guarantee on all new paid subscriptions.
14-Day Guarantee
Try GhostEdge Pro risk-free. If it doesn’t transform your review process, get a 100% full refund within 14 days.
1-Click Self-Serve
Cancel anytime with a single click inside Settings via our Stripe Customer Portal. No phone calls, no retention hoops.
Keep Paid Access
When you cancel, your Pro features remain fully unlocked until the end of your already paid billing cycle.
01. 14-Day Money-Back Guarantee
If you subscribe to a GhostEdgeX paid tier (Monthly $9.99/mo or Annual $99.99/yr) and decide within 14 calendar days of your initial purchase that the service does not fit your trading routine, you are eligible for a complete 100% refund of your first billing charge.
To claim your refund, simply contact our support team at support@ghostedgex.com within the 14-day window with your account email. No questions asked.
02. How to Cancel Your Subscription
You can cancel your subscription at any time without having to contact customer support:
- Log in to your GhostEdgeX account and navigate to Settings.
- Locate the GhostEdgeX Membership & Subscription card.
- Click “Manage in Stripe Portal”.
- Click Cancel plan. Your cancellation takes effect immediately for future renewals.
03. Billing Cycles & Proration
Subscriptions are billed in advance on either a monthly or annual cycle. When you cancel:
- You will NOT be billed again on subsequent renewal dates.
- Your access to Pro features, automated behavioral flags, and trade replay will continue unimpeded until the expiration of your prepaid period.
- After the period ends, your account transitions gracefully to the Free Starter plan (your trade data remains securely saved).
04. Failed Payments & Grace Period
If a recurring renewal payment fails (e.g., expired card, insufficient bank funds), our automated billing system will retry the charge over a 7-day grace period. You will receive an automated email notification allowing you to update your payment method in the Stripe Customer Portal without service disruption.
Have Billing Questions?
Our billing support specialists are available to help with receipts, invoice adjustments, and refund inquiries.