Trader Support Center

How can we help you trade better?

Find instant answers to frequently asked questions about imports, CME replay, and billing, or send our trading support engineers a direct message.

Direct Email Support

Send inquiries, bug reports, or CSV samples directly to our technical desk.

support@ghostedgex.com

Rapid Response Desk

Support tickets are answered seven days a week, typically within 24 hours.

Avg. Reply: < 4 Hours

Billing & Refunds

Inquiries regarding Stripe invoices, ACH transfers, or our 14-day refund policy.

billing@ghostedgex.com

Send Us a Message

Have a feature suggestion or experiencing an import edge-case? We want to hear from you.

Frequently Asked Questions

Quick solutions for common questions regarding GhostEdgeX features.

In Tradovate, navigate to Reports > Orders > Export to CSV. Then in GhostEdgeX, go to the "Import" tab, drag and drop your file, and click "Run Full Reconciliation". GhostEdgeX automatically matches buys and sells, calculates gross/net P&L, commissions, hold durations, and detects behavioral patterns.