Direct Email Support

How Can We Help You?

GhostEdgeX support is handled exclusively via direct email. Whether you have questions regarding Tradovate or NinjaTrader CSV imports, CME all-in fees, or account billing, our engineers reply directly to your inbox.

Dedicated Support Inbox

support@ghostedgex.com

Our technical support team is active 7 days a week. We typically respond within 4 hours, and guaranteed in under 24 hours.

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Avg. Reply: < 4 HoursDirect Engineer Support7 Days a Week

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Select a template below to open your email client pre-filled with the necessary details.

CSV Import or Broker Issue

Having trouble parsing Tradovate or NinjaTrader Orders/Fills CSVs?

Send Email

Billing & 14-Day Refunds

Inquiries regarding Stripe invoices, upgrades, or our money-back guarantee.

Send Email

General Support & Feedback

Feature requests, fee calculation questions, or custom inquiries.

Send Email

Tips for Fast Technical Resolution

CSV Import Issues: Please attach your raw broker export file (Orders.csv or Fills.csv) and mention your platform (Tradovate or NinjaTrader).
Fee Calculations: Let us know your contract symbols (e.g. MNQ, NQ, MES) and broker account type so we can verify exact all-in exchange rates.
Billing & Refunds: Mention your account email address and Stripe receipt number for instant processing under our 14-day policy.

Common Questions

Frequently Asked Questions

Quick solutions for common questions before sending an email.

In Tradovate, navigate to Reports > Orders > Export to CSV (or Fills). In NinjaTrader, export Orders.csv or Fills.csv. Then in GhostEdgeX, go to the "Import" tab, drag and drop your file, and click "Run Full Reconciliation". GhostEdgeX automatically matches buys and sells, calculates exact gross/net P&L with our live CME/all-in fee schedule, hold durations, and detects behavioral tilt patterns.